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Originally Posted by carlwaring
Whilst that is, of course, good news, it does seem to be a stupid way of doing it; ie telling someone their price is going up by more than it actually may  Surely there must be some way around it. |
Unfortunately it's because whoever answered the email was being literal with what the system is saying. Customer Relations have systems that would give them the correct price after disconnection of services
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would it really cost that much to get a new system that does what they want it to do.
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Probably, as the system doesn't just handle the billing - it also makes the services work, so it's a bigger thing than just 'fixing' the pricing
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Originally Posted by nodrogd
This is still using current pricing, as the phone line rental will increase to £14.99 in February.
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Yes, but if you gave notice now, you would disconnect in December - so although the overall price is wrong, it would be correct for the line rental cost at the point of disconnection