Quote:
Originally Posted by Chad
By the time February comes around, some virgin customers will indeed have seen the price of their package increase 3 times in 10 months.
|
Yes, that is correct Chad. Customers may not know and probably don't care that one was a supplier related increase. We all complain when our energy prices increase, despite being told that it is a result of wholesale price increases.
VM should factor in future price increases to reduce the incidents of price changes.
Quote:
Originally Posted by denphone
Well Ben lovely man he is will only go by what he is told or knows by those in the higher echelons of VM.
|
Indeed.
Quote:
Originally Posted by MaverickJesus
That is nothing but pure speculation.
|
...and wasn't presented as anything else.
Quote:
Originally Posted by denphone
Indeed nothing was mentioned at all.
|
VM are adamant that the union will lose and that they won't take a chunk of money out of the business- leaving them free to limit price increases, whilst investing in technology, services and staff.
The CWU union, on the other hand, appear to be celebrating their victory before the case has even been heard- some members have been reported as "spending" the money already.
Let's just wait and see.
---------- Post added at 18:45 ---------- Previous post was at 18:35 ----------
Quote:
Originally Posted by japitts
Their offshore CS also cause and create a lot of problems on-the-phone too.
|
Don't they just! I refuse to speak to them and have constantly argued for call centres to be UK based.
My argument has been significantly weakened by the efforts of the CWU to extract more money from the company for former employees now in new jobs. Unfortunately, this behaviour has led to VM taking steps to de-recognise the union.