The point is this - in the last year my bill has gone up by just over £5. When I last rang to query it I was told that in the same period I'd had free multiroom and free speed doubling. The cs rep used the word free, not me. When I suggested that using services you label as free to justify price increases wasn't logical the rep didn't understand!
Now, I'm not saying I want Virgin to sit still, quite the reverse, I want them to invest in improving the service they provide me with. What's more I understand that I'll have to pay for it. What I object to is being told I'm getting something for nothing when I'm not. Further, I want Virgin to understand that some things - for example speed doubling - aren't important to people, especially in the current climate. I really don't need 60mb broadband. In truth, if I'd needed 60mb I'd already be paying for it! Speed doubling has happened in part so that Virgin can continue to advertise the UK's fastest broadband. Fine, but I should have had the option of remaining on 30mb and not being hit with whatever proportion of the price rise related to the internet, shouldn't i?
---------- Post added at 18:25 ---------- Previous post was at 18:24 ----------
Quote:
Originally Posted by BeeVee
"We wanted to let you know that, from 1st February 2013*, the price of your Virgin Media services will increase by £4.59 a month. It's never nice when prices go up but it means we can continue to give you the best home entertainment and services".
My November bill is £114.
It's starting to get very expensive now. Time to look at other options I guess.
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I just swore out loud when I read that - that is a big rise.