Quote:
Originally Posted by denphone
So sorry to repeat myself Ben but its a maze within a maze within a maze to most of us.  |
Right, but unfortunately there isn't a simple or easy way to fix it 'behind the scenes', especially whilst so many customers are on the number of different bundles that they are.
The simplified bills and communications were a way to reduce the number of bill complaints in a way that worked - I would point out that the bill format was tested with customers before it was rolled out nationally, and those customers were then surveyed as to whether they liked it.
It would not have been changed if the response to the current bill layout was worse than the previous one
I'd also point out that we had this discussion last April too, and when the new bill format came in. Some people preferred the old one, more people (as confirmed by customer feedback to VM) prefer the new one.