Quote:
Originally Posted by BenMcr
But that's what I mean - the 'normal' prices wouldn't have been the advertised ones.
Part of the Loyalty Discount would actually be to get the price to the 'normal' one plus an additional amount to reduce the whole account to the 'Loyalty' price
So you may have seen a discount of, say £30, but £20 of that would have been an adjustment, and your actual discount would have been £10.
However because it says £30, that is what customers would read it as.
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But why such a crazy way of doing things? Price each service at it's
correct price, and then show a discount for bundling several services together. Everyone knows exactly where they are then, and the savings advantages of buying bundles can be clearly seen along with any additional loyalty discount. At the moment, it appears to be a 'smoke and mirrors' situation which leads to distrust.