Quote:
Originally Posted by carlwaring
Well that's what it was. It showed the 'normal' prices and then my "loyalty discount".
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But that's what I mean - the 'normal' prices wouldn't have been the advertised ones.
Part of the Loyalty Discount would actually be to get the price to the 'normal' one plus an additional amount to reduce the whole account to the 'Loyalty' price
So you may have seen a discount of, say £30, but £20 of that would have been an adjustment, and your actual discount would have been £10.
However because it says £30, that is what customers would read it as.
Now the focus is on the total bundle amount, so that's why (which is the original point) the letters give a total adjustment only