Quote:
Originally Posted by BenMcr
The information customers get accurately reflects the changes they will get on their bill
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Ben,
Whilst most of us accept what you are saying regarding getting individual prices rises according to our packages, there must be a unit cost for each service within a collection and then a discount applied to give the collection price.
Therefore, similar to most other companies (and by law), VM must have a basic price list for each individual service and then in circumstances like this show what the price increase is for each service. It's gotta be there somewhere even if it's hidden away.
That is what people are after with transparency and people can then see what the price rises are in total even if their individual price rise may differ.
As an example, take gas and electric. My supplier provides me with a unit cost for each service and then applies a discount if I take both as a bundle. VM used to do this and still ought to do the same.
Superblade7