Cable Forum - View Single Post - Superhub Still on half the download speed

General Maximus · 14-11-2012, 12:16

it doesnt matter now. The shub tells you what speed you are provisioned for (e.g. 60/3) so you know what speed you should be able to get. As you said you was only able to get 27mbits to start off with I thought that they might have told you you had been upgraded but hadn't pushed the new config through yet, which you would have seen in the shub as 30/3. As you said you can get 55mbits in safe mode it means you have been provisioned for the correct speed, the only thing you need to do now is prove that you can actually achieve it.

14-11-2012, 12:16	#30
General Maximus cf.mega poster Join Date: Nov 2008 Location: Lincoln Services: phone + 1gbit BB + SkyQ Posts: 11,021	Re: Still on half the download speed it doesnt matter now. The shub tells you what speed you are provisioned for (e.g. 60/3) so you know what speed you should be able to get. As you said you was only able to get 27mbits to start off with I thought that they might have told you you had been upgraded but hadn't pushed the new config through yet, which you would have seen in the shub as 30/3. As you said you can get 55mbits in safe mode it means you have been provisioned for the correct speed, the only thing you need to do now is prove that you can actually achieve it.