Quote:
Originally Posted by BenMcr
I'm not sure what that has to do with anything
The issue as far as I see it is that the amount taken was different to what was suggested, and that there was no notification of the amount - which is required by the D/D scheme as it is a variable amount
Whether is then a dispute of the amount is a different issue.
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Sorry should have said that we were advised to to say that it is a guideline and will not show any call charges that will be pending, That is why we were told to tell the cust to cancel the DD and wait for the final bill.