Quote:
Originally Posted by devilincarnate
We were advised (when i worked for O2) was for the customer to cancel the DD as f there was one pending it will be collected.They would get a revised bill 14 days after the cancellation / port date.
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I'm not sure what that has to do with anything
The issue as far as I see it is that the amount taken was different to what was suggested, and that there was no notification of the amount - which is required by the D/D scheme as it is a variable amount
Whether is then a dispute of the amount is a different issue.