Quote:
Originally Posted by BenMcr
And that is where you are wrong.
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You really think that he reads thousands of emails per day, he has staff for exactly that and a different email addy for internal and external use.
---------- Post added at 15:12 ---------- Previous post was at 15:07 ----------
Quote:
Originally Posted by martyh
Under the DD guarantee a DD taken in error or for the incorrect amount the payer is entitled to a "full and immediate"* refund from the bank ,the bank then fill out a indemnity form to get the money from whatever company took the DD originally that bit is the banks problem and nothing to do with the customer .
*"immediate" in banking terms usually means about 3-4 days
I have had to use the DD refund on 3 occasions ,1 with virgin mobile and 2 times with sky .On both occasions too much money was taken i reclaimed the full amount in 4 days and arranged to pay the correct amount using the companies on line payment service which i still do
I think the fact you used to work in a banking call center is both a blessing and unsurprising .I have been told by my banks call center on many occasions that the only way to cancel a DD is by giving at least 48hrs notice ,totally untrue ,i have also been told that a DD can only be activated if i go into the branch and sign the mandate again totally untrue .In my experience some banking staff have no idea how a DD works
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An Indemnity is instant so once again you are wrong and so wide of the mark it is amazing to read, it shows instantly in your balance and is therefore available to be spent even though you are advised that it may be claimed again by the payee.
Also if a Direct Debit is within 48 hours of its payment date it cannot be stopped which is correct so do try getting your facts correct before posting rubbish.
It probably a great idea that you are no longer a builder/jobber/cowboy as the rubbish that comes out of you must have meant you giving outrageous estimates for jobs and possibly why we are now driving for a living.
Do you find the above amusing as you must have when you posted your comment above as did find my above comment amusing but my reason for moving is to a better job so again so wrong and no surprise either.