Quote:
Originally Posted by Peter_
As for the CEO's Office it will be unlikely they will become involved apart from possibly getting a call from a Customer Services manager who would explain the charges but that would be it as far as them taking ownership of the issue.
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By implication you are saying the issue shouldn't be escalated to the CEO office as a complaint. But the OP has, as posted, tried to get Customer Services to provide him with a proper account, both by calling and by writing. If Customer Services refuse / simply will not / are incapable of dealing with the issue, when should the CEO office get involved?