Quote:
Originally Posted by Rob
If you re-read the OP's post you'll see that Customer Services have failed to explain the charges when asked.
Money can only be taken by DD only if it is properly justified and accounted for. If the customer is not provided with proper billing, especially if they have demanded it, then there are legitimate grounds for complaint escalation.
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I have read it actually on the first day it was posted, but if the payment is legitimate and an Indemnity claim is made which proves to be incorrect the payee can demand payment back in full without warning which can leave you short of money and potentially overdrawn because an Indemnity claim does not mean the money claimed back is actually yours even though it is now back in your account.
As for the CEO's Office it will be unlikely they will become involved apart from possibly getting a call from a Customer Services manager who would explain the charges but that would be it as far as them taking ownership of the issue.
The agents spoken to originally should have explained any charges in full rather than dodging the issue if the OP's original post is request as that is unwarranted and unprofessional.