Quote:
Originally Posted by Peter_
Also the CEO's office is likely to refer the OP back to Customer Services as a first port of call and very likely the bill is prorated and correct.
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If you re-read the OP's post you'll see that Customer Services have failed to explain the charges when asked.
Money can only be taken by DD only if it is properly justified and accounted for. If the customer is not provided with proper billing, especially if they have demanded it, then there are legitimate grounds for complaint escalation.