Quote:
Originally Posted by RichardCoulter
I agree that the CEO's office is the best place to start and that it is tempting for staff to "lose" paper correspondence.
I'm confused though, are members now allowed to give out VM email addresses for people to contact if they have problems, as I was asked not to do it by a moderator  |
Neil Berkett's email address is allowed as it goes to the CEO's office not him personally.
Also the CEO's office is likely to refer the OP back to Customer Services as a first port of call and very likely the bill is prorated and correct.
Your can get your bank to do an Indemnity for you but if the payment is correct it will always be repaid to the claiming company at which point you may incur bank charges, that is also part of the Direct Debit Guarantee as the company will never be out of pocket if the payment is rightly theirs.