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Rovimax · 09-11-2012, 16:12

I am wondering if anyone can tell me how to deal with Virgin Mobile.
The case was, I recently asked for a PAC code because of the erratic charges on my bills [Bill no. 1522302795] and I was told that the early termination fee would be £205.00 to which I agreed to.
Virginmedia later that month took out £367.90 from my bank a/c without notice. This I consider as theft!
I have since called virgin mobile team several times for someone to give me a breakdown of how this figure was arrived at. No one in your call centre seems to know what to do or care.
I subsequently wrote to both your addresses in Trowbridge and Swansea, still to no avail.
Apparently there is no means to complain to Virgin Mobile. Can I report this to the police or Financial Ombudsman?

09-11-2012, 16:12	#1
Rovimax Inactive Join Date: Nov 2012 Posts: 3	Direct Debit Theft I am wondering if anyone can tell me how to deal with Virgin Mobile. The case was, I recently asked for a PAC code because of the erratic charges on my bills [Bill no. 1522302795] and I was told that the early termination fee would be £205.00 to which I agreed to. Virginmedia later that month took out £367.90 from my bank a/c without notice. This I consider as theft! I have since called virgin mobile team several times for someone to give me a breakdown of how this figure was arrived at. No one in your call centre seems to know what to do or care. I subsequently wrote to both your addresses in Trowbridge and Swansea, still to no avail. Apparently there is no means to complain to Virgin Mobile. Can I report this to the police or Financial Ombudsman?