No joy so far.....
Got an automated call yesterday to ask me to confirm that I still needed the technician visit - nice touch.
Call from technician at 7:45 today to say he was on his way - nice touch.
But first alarm bells ring when he doesn't seem to have been told what the problem is and when I explain te tells me he probably won't be able to fix it.
I asked if he had a DECT phone on the van to check it wasn't my system causing the problems and he said no. So he can't even test the basic line system without any of my equipment or wiring plugged in!
He also mentioned that his test phone doesn't have Caller ID on it. - not so clever....
He spent 10 minutes on the phone back to base, and they seemed to go through exactly the same tests and experiments that I'd done with the 2nd-line tech on the phone yesterday.
Interesting that he didn't think it was necessary to check any local wiring or unplug any extensions at all.
Then he went to the street cabinet to try swapping to a different "e-side" port, but came back saying there were no spares to move to.
I mentioned the "power supply in the street cabinet" post from DrXerox and he pooh-poohed that idea but said it was probably
software in the cabinet that needed upgrading and the Networks engineers would have to do that.
He thought they might be in the area today (or sometime soon)....
