A little off subject but BG promised to pay me £50 back in June for going over to a new online tariff. This would be paid in November, when I asked about this payment when they phoned me to see if I had any problems all information regarding this promise to pay had gone from my account.
They were not going to pay as they had no record of the offer, but I had the original email making the offer plus a second email confirming the payment would be made. They have now credited my account with the £50
The reason for posting is in case other members get the same rubbish from BG and have no proof of the offer.