[Arthurgray50@blu]

I know of FOUR people that are customers of Vm, and each one has a different complaint for them.

Trying to get help from CS is a non event, BB problems on there boxes, engineers been twice but still cannot repair, my son was charged double for a service that he didn't order, when they revised the bill it came to more than the original.

My mother in law was without TV and BB for FOUR DAYS, and all CS kept doing was sending extra signals down the cable.

I have spoken with CS FOUR time in the past three weeks with problems, and to cap it all where l work in Ealing, l spoke with a VM sales rep and l asked him certain questions. If l wanted VM and phone, l could have it free for SIX months and they would throw in ESPN for FREE for the same period.

He told me that VM have a 24 hr UK call centre, and engineers will call out in 24 hours and will have a supervisor visit and Tech Manager call to check the repair if any.

Any installation is free (which we know is true) and they call do 24/7.

What VM have to do is put the customer first, deal with all the problems that they have now and vastly improve the service before going into any further 'tech stuff'.