Quote:
Originally Posted by Itshim
I cant imagine that you really thought that CS would be able to help. Its been stated here many times that Catch up / Red button / I Player is nothing to do with Virgin  but then is anything that is broadcast anything to do with them  |
You're quite right.
In fairness, to have problems with programs missing from CatchUp is rare, and normally sorted within 48hours of the original broadcast.
What annoys me is the painful process to report such problems, and the apparent lack of escalation within Virgin/broadcaster. Essjay mentioned the program in question is available in his region - that surely makes it a problem within the Virgin network and nothing to do with the broadcaster.
That VM can't resolve that problem *within their network* and their faults process has failed to deliver, that's what annoys me. But I've been here before and shouldn't be surprised.