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japitts · 24-10-2012, 10:39

Thanks for replies, especially essjay.

I did call CS twice, and spoke to offshore both times. They varied between useless and "ok" - eventually giving me a fault ref but not really grasping the problem or timelimit of Wednesday night.

Just called back now and got UK CS, turns out the fault ref didn't relate to the specific program, and it's probably too late now.

Well done Virgin CS, you've excelled yourself in "delivering the best customer service" again.

24-10-2012, 10:39	#4
japitts cf.geek Join Date: Apr 2008 Services: V6 with Maxit, Sky Sports HD, TNT Sports, Sky Cinema. 250Mb broadband, Talk Anytime. Posts: 600	Re: BBC programme missing from CatchUp Thanks for replies, especially essjay. I did call CS twice, and spoke to offshore both times. They varied between useless and "ok" - eventually giving me a fault ref but not really grasping the problem or timelimit of Wednesday night. Just called back now and got UK CS, turns out the fault ref didn't relate to the specific program, and it's probably too late now. Well done Virgin CS, you've excelled yourself in "delivering the best customer service" again.