I suppose this thread has been created as a word of warning to all forum members to make sure you end a call and then check a second time to make sure.
My partner is on a new £15 monthly contract and with it came a new phone. Imagine my horror when I recieved the latest bill only to discover one of the itemised calls had incurred an £18 charge for 90 minutes making my monthly total £33. I checked the number with my partner which was a freephone number 0800 and she concurred that she had called an entertainment agency we use regularly to book an entertainer for our youngests birthday party but was shocked to see the duration of the call which she said had lasted 15 minutes at most. We also checked the phones log and the call had been 90 minutes. I called Virgin Mobile and explained the problem only to be told what I already knew that the call had lasted 90 minutes.
I can only come to the conclusion that my partner had not ended the call as she had thought and neither had the other party. The woman at VM eventually agreed that this is probably what had happened (although I'm still not convinced) after trying to rationalise with her for a time explaining my partner would not have been able to make 90 minute personnel calls at work without being sacked. At no point was I offered the money back for the call and we are guilty until we can prove otherwise which we cannot.
Make sure you end your call. Imagine if the call had been 10 hours
