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rpjjuk · 20-10-2012, 12:11

Try this as I had a similar problem.
Unplug all the cables between the router, Modem and PC/Laptop.
Reset the router to default. There should be a small hole somewhere which you can push a pin into to reset the router, see the router manual.

Router should reboot. Leave router on. Boot you PC/Laptop and open a command prompt (dos window) Type ipconfig /release and press enter. This will release the IP address assigned by the cable modem.
Close the command prompt and shut down the PC/Laptop

Next plug the PC/Laptop into one of the routers LAN ports (NOT the WAN port)
Switch the PC/Laptop on.
Wait a couple of minutes and open the IP address for the router in a web browser. The router IP should be in the manual (typical IP address is 192.168.1.1 or 192.168.2.1) This should give you the router configuration pages.
Find an option that says 'Clone MAC address' or 'Copy PC MAC address' or 'Use PC MAC address'. Clone the PC MAC address. Make sure the MAC address shown changes. Save changes and log out of the router and switch it off.

Disconnect the PC/Laptop from the router. Switch off the modem, plug the router into the modem using the routers WAN port. Switch the modem on and then the router. Wait a couple of minutes and connect you PC/Laptop to the router via one of the LAN ports.
This might work as the modem could be rejecting your routers MAC address. When you have cloned the PC/Laptop address onto the router the modem thinks the router is the PC/Laptop not a new device.
On some routers I have installed I have only had to shut down the modem for 5 minutes, boot it up again, plug in the router and it will accept it ok.
Sorry if I seem to be telling you the obvious but I have no idea how much you know so have to assume you are a novice. No disrespect to you.

20-10-2012, 12:11	#13
rpjjuk Inactive Join Date: Oct 2012 Location: South Coast Age: 77 Services: Virgin Posts: 1	Re: Router hell. Try this as I had a similar problem. Unplug all the cables between the router, Modem and PC/Laptop. Reset the router to default. There should be a small hole somewhere which you can push a pin into to reset the router, see the router manual. Router should reboot. Leave router on. Boot you PC/Laptop and open a command prompt (dos window) Type ipconfig /release and press enter. This will release the IP address assigned by the cable modem. Close the command prompt and shut down the PC/Laptop Next plug the PC/Laptop into one of the routers LAN ports (NOT the WAN port) Switch the PC/Laptop on. Wait a couple of minutes and open the IP address for the router in a web browser. The router IP should be in the manual (typical IP address is 192.168.1.1 or 192.168.2.1) This should give you the router configuration pages. Find an option that says 'Clone MAC address' or 'Copy PC MAC address' or 'Use PC MAC address'. Clone the PC MAC address. Make sure the MAC address shown changes. Save changes and log out of the router and switch it off. Disconnect the PC/Laptop from the router. Switch off the modem, plug the router into the modem using the routers WAN port. Switch the modem on and then the router. Wait a couple of minutes and connect you PC/Laptop to the router via one of the LAN ports. This might work as the modem could be rejecting your routers MAC address. When you have cloned the PC/Laptop address onto the router the modem thinks the router is the PC/Laptop not a new device. On some routers I have installed I have only had to shut down the modem for 5 minutes, boot it up again, plug in the router and it will accept it ok. Sorry if I seem to be telling you the obvious but I have no idea how much you know so have to assume you are a novice. No disrespect to you.