[timmy toad]

Hi i have this very good friend he has parkinsons and dementure, his only happiness is browsing the Internet, with a compute i built for him many years ago and it has a genuine copy of Win XP on it.

I got a call from him today he told me had mistakenly installed a trial version of AVG 2012 and now they wanted paying !!!. He then got blocked from using the internet, he thought, by AVG 2012.

So i appear on the scene and Uninstall AVG 2012 for him and his Internet still doesn't work, i do believe his computer does connect to the router at 10mb on his "local" network, but as for connecting to the Internet it won't do it at all.

He doesnt know his username or password, but despite this i used his Broadband install disc and it stopped with an error "VTruckDbg" so i still havent got anywhere and i dont have a clue what i should do next ?

I took my Apple Lap Top with me and connected up to that with his cable from his router, that didnt work either.

I gave up trying to get it going today, thinking i would be better off going home, joining this forum and hoping some kind soul can give me a few clues what i should try next.

I believe i have 2 options, phone up NTL on his phone and let them sort it out and perhaps come round and fit him a new modem.
or
take his whole PC set up home with me and connect it up to my BT router which will CONFIRM that it IS his Router !!!!!

Any more ideas anyone, please.

tim