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MovedGoalPosts · 13-10-2012, 11:09

The engineer visit is probably an anti fraud type measure to stop boxes that shouldn't be reconnected to the VM system getting added. Any time someone does have to attend a customer there will be a cost. Why should VM loose money for something that isn't their fault? And since as stated the package doesn't cost as much as the call out, VM's margins for getting money from your subscription are going to be low, so the engineer visit needs to be self funding?

13-10-2012, 11:09	#11
MovedGoalPosts Inactive Join Date: Jun 2003 Location: 127.0.0.1 Age: 62 Posts: 15,868	Re: Help re the card in set top box The engineer visit is probably an anti fraud type measure to stop boxes that shouldn't be reconnected to the VM system getting added. Any time someone does have to attend a customer there will be a cost. Why should VM loose money for something that isn't their fault? And since as stated the package doesn't cost as much as the call out, VM's margins for getting money from your subscription are going to be low, so the engineer visit needs to be self funding?