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Old 12-10-2012, 20:59   #23
andy_m
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Re: Engineers - how good are they

Quote:
Originally Posted by jb66 View Post
Arthur obviously all techs are crap, not the diagnostic equipment
If either is substandard then the service as a whole isn't what it should be. Don't take what Arthur 's saying personally, but don't expect anybody to be happy with 6 visits to resolve a problem that appears to be the result of a poor install either.

FWIW I needed a second visit to complete my TiVo installation. I don't care whether the tech or the kit was to blame, I just wanted it done right first time, but it wasn't.
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