Cable Forum - View Single Post - TiVo Engineers

Arthurgray50@blu · 11-10-2012, 14:27

I am sure members are aware of the problems that l have had since l had TiVo installed and problems with Tv Engineers and BB, and the amount of engineers that have arrived and not fix the fault properly or even checked the system properly.

Five engineers have called and not repaired the fault, therefore constant calls to VM and constant waiting in for engineers when they don't call back.

We had an engineers call on Tuesday, following a complaint to senior management, he found the fault and changed a box and did all the right work - hopefully, it is now working but normally the fault comes back after 24 hours - but so far its fine.

BUT, doesn't VM have supervisors that check this repairs as surely some of these engineers are just plain useless.

Has anyone else had a problem similar to mine.

11-10-2012, 14:27	#1
Arthurgray50@blu Inactive Join Date: Sep 2005 Posts: 6,798	Engineers - how good are they I am sure members are aware of the problems that l have had since l had TiVo installed and problems with Tv Engineers and BB, and the amount of engineers that have arrived and not fix the fault properly or even checked the system properly. Five engineers have called and not repaired the fault, therefore constant calls to VM and constant waiting in for engineers when they don't call back. We had an engineers call on Tuesday, following a complaint to senior management, he found the fault and changed a box and did all the right work - hopefully, it is now working but normally the fault comes back after 24 hours - but so far its fine. BUT, doesn't VM have supervisors that check this repairs as surely some of these engineers are just plain useless. Has anyone else had a problem similar to mine.