Originally Posted by Mark B

This should be clarified, and in my experience is rather typical of many customers' misunderstandings about how the internet works.

'Spam from ntl' means unsolicited junk mail that has actually been sent from ntl themselves. What I suspect this post refers to is actually "spam to my ntl address', which is entirely different and not something ntl have any direct control over.

I used to encounter the same thing with many customers aover viruses. 'ntl has given me a virus', 'ntl's broadband has got viruses on it', etc etc.

There remains a complete and total lack of understanding of the internet among many internet users regardless of the company they use. AOL users are the worst as they have been 'brought up' to believe that AOL *is* the internet, the number of new customers to ntl broadband I have dealt with who ask 'how do I get my AOL on then?', it's ridiculous.

*All* ISPs need to rethink how they sell the product. Too many people think 'the internet' ann 'their PC' are the same thing and are as easy to use and as safe to use as switching on a TV or a washing machine. This is not the case and the ISPs, the media, and everyone else should stop pretending that it is. Whilst you don't need a degree in computing to use it, you DO need some simple, basic information before you start, and it simply isn't being provided.