Quote:
Originally Posted by RichardCoulter
It might be worth contacting the VM National team to ask for details of their counterparts' live chat facility.
Unfortunately, the likelihood is that you'll get some bland, wet and unhelpful answer
|
They would just refer you to the website as the teams are quite separate.
---------- Post added at 17:45 ---------- Previous post was at 17:42 ----------
Quote:
Originally Posted by RichardCoulter
There is a rolling programme to deal with employees who, for example, are not customer focussed or who lack basic courtesy and respect.
We have seen vast improvements through the excellent training given to staff, but, unfortunately, some still just don't get it.
|
I take that this is just from a fertile imagination, as otherwise you would have no knowledge of any ongoing training as that would be classed as business sensitive information and a clear breach of confidentiality and trust by posting such information if you had been told it in confidence by a friend.