Quote:
Originally Posted by Sirius
How unusual Richards having a go at VM and its members of staff again .  |
I state things as I find them, regardless of the company in question, its personnel or my involvement with it.
To suggest that I target VM in particular is not true, like most people, I have experienced both good and bad service from employees. This, however, isn't good enough. The customer should receive a first class service each time, every time.
There is a rolling programme to deal with employees who, for example, are not customer focussed or who lack basic courtesy and respect.
We have seen vast improvements through the excellent training given to staff, but, unfortunately, some still just don't get it.
The phrase "being given enough rope to hang themselves" springs to mind.
Quote:
Originally Posted by BenMcr
The chat option is at www.virginmedia.com/contact and then under the Billing & Payment options - however it'll only appear when there is someone available to chat. |
Thanks Ben, your helpful contribution, as always, is appreciated
