Good luck, can you please share the link if you find it.
Hopefully it won't be manned by the Indians, so you'll be able to understand what they're writing
Also, taking a screen shot should help in situations where staff do not convey an accurate portrayal of the truth, make false promises or, as i've seen reported, get customers to upgrade with non existent promotional offers.
Edit: just realised that my last point may not always be valid as I believe that this is often done by commission hungry salespeople ringing the customer.