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Retrovertigo · 25-09-2012, 22:01

Around 3-4 months ago I spoke to VM via a Live Chat option on their webpage.

I was flicking through the help section for billing and it gave me the option to open a chat window (not the simple bot option that they have).

It was quick and easy and had my issue sorted in a couple of minutes. But for the life of me I can't find it anymore. All I can find is a link to an app you can download that seems to have a chat option designed for tech support or similar. It certainly isn't the same thing I used a while back.

Does anyone know where I can find it, as it is infinitely preferable waiting for a CS advisor on that, than it is on the phone. Thanks.

edit: I found a link online for virgin.net but I'm a cable customer and that link is for national customers. Not to mention the fact Firefox doesn't want to load it, citing it as an unsafe link.

25-09-2012, 22:01	#1
Retrovertigo Inactive Join Date: Nov 2003 Location: Manchester Posts: 481	Live chat option on the VM homepage? Around 3-4 months ago I spoke to VM via a Live Chat option on their webpage. I was flicking through the help section for billing and it gave me the option to open a chat window (not the simple bot option that they have). It was quick and easy and had my issue sorted in a couple of minutes. But for the life of me I can't find it anymore. All I can find is a link to an app you can download that seems to have a chat option designed for tech support or similar. It certainly isn't the same thing I used a while back. Does anyone know where I can find it, as it is infinitely preferable waiting for a CS advisor on that, than it is on the phone. Thanks. edit: I found a link online for virgin.net but I'm a cable customer and that link is for national customers. Not to mention the fact Firefox doesn't want to load it, citing it as an unsafe link.