[ccarmock]

On the whole Business service faults are handled really well. Even last time resegmentation was needed I had it doen within 10 days. to restore someting like reasonable service.

Hoever recently it's been very bad evenings & weekends - sometimes getting around 0.5 to 1 Mb/s on a 50 Mb/s business service.

The problem was logged early August and coudl take till November to fix (worst case I'm told) as building work is needed at New Malden to house more equipment.