Cable Forum - View Single Post - Superhub Why do I need an engineer for my 20Mb to 60Mb upgrade

pc49 · 23-09-2012, 20:19

I am due for a free 20Mb to 60Mb upgrade & when I logged in to request the upgrade the text told me that VM would send me a Superhub & only send an engineer if I required one. However, as I completed the request it automatically asked me to book an engineer which I did. I queried this with VM but they weren't clear why an engineer was needed, just that he was. In the past when an engineer has been involved they have done very little & left all the configuration bits to me. Anybody any idea what the engineer is needed for in this upgrade?

23-09-2012, 20:19	#1
pc49 cf.member Join Date: Jan 2011 Location: Sale Services: TIVO - XL TV 60mb Broadband Posts: 12	Why do I need an engineer for my 20Mb to 60Mb upgrade I am due for a free 20Mb to 60Mb upgrade & when I logged in to request the upgrade the text told me that VM would send me a Superhub & only send an engineer if I required one. However, as I completed the request it automatically asked me to book an engineer which I did. I queried this with VM but they weren't clear why an engineer was needed, just that he was. In the past when an engineer has been involved they have done very little & left all the configuration bits to me. Anybody any idea what the engineer is needed for in this upgrade?