[Sephiroth]

Hi dantam

You can expect all sorts of answers here to your question. Let me say at once that I'm a happy Virgin Media customer. So when I criticise VM, it's from the sidelines and in support of suffering customers.

My 50 meg service came with a standalone VMNG300 modem. Likewise my previous 20 meg service. So I'm used to a separate router. When there was a cabinet fault, as a matter of course before deciding it was a cabinet fault, they replaced my VMNG300 with a SuperHub. I immediately put it into modem mode and no problems with the thing since.

Occasionally, so I can stay informed about how it's doing, I go to router mode - but I've never turned the firewall on. It hasn't actaully failed for me in router mode, but wirelss range was atrocious.

So that's real experience on my side.

Then there's the experience of customers whom I try to help on the forums using my technical knowledge:

1. Poor wireless range (since day 1 20 months ago)
2. Instabiity/reset to factory default (ditto)
3. Data corruption (a recent issue they'll resolve but shouldn't have happened)

Flying totally in the face of those realities, VM send out their stupid email. Exactly the wrong thing to do.

So, to answer your question: By going to modem mode, I've avoided needing to worry about VM settling down and behaving again. But in respect of the SuperHub, the history I've goiven above tells me that it's a doomed project and that VM's approach is absolutley inexplicable except on an "emporor's clothes" basis.

Hope that helps