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Itshim · 20-09-2012, 16:41

Certainly from comments made very close to home. line managers can sometimes have NO idea what is happening .HMRC line managers put in to contact centres for income tax, Have been promoted from the customs service You can imagine how much they know about PAYE. So do not assume that getting a "manager" will be of any great help.
From the information I have they are more interested in rest breaks, leave sheets & how long a call lasts! As they do not have a clue about the nuts & bolts of the service offered.

20-09-2012, 16:41	#42
Itshim Do I care what you think Join Date: Jul 2006 Location: Cardiff South Wales Age: 75 Services: V6 ,Virgin L. Phone Broadband.sky go Netflix Posts: 5,207	Re: Virgin TV Behind the rest ? Certainly from comments made very close to home. line managers can sometimes have NO idea what is happening .HMRC line managers put in to contact centres for income tax, Have been promoted from the customs service You can imagine how much they know about PAYE. So do not assume that getting a "manager" will be of any great help. From the information I have they are more interested in rest breaks, leave sheets & how long a call lasts! As they do not have a clue about the nuts & bolts of the service offered. __________________ No point in being pessimistic. You know it won`t work.