[Sephiroth]

Originally Posted by Stuart

I was making the point that whether the software or hardware is at fault is almost irrelevant. The fact is that Virgin Media supplied the equipment. Regardless of where the fault is, it's their responsibility to fix it. TBH, even the problem is caused by the customer, they should be looking at ways to minimise it.

When I said the spokesman was right, I was referring purely to it being the customer's decision on whether to buy his or her own router.

Yeah - but read the implication behind what the spokesman said. He drew the distinction between firmware and hardware in justifying his remarks bout user decisions.