Quote:
Originally Posted by Sephiroth
The spokesman is quite wrong. The customer sees no distinction between firmware & hardware when the latter depends wholly on the former. And my point about the poor wireless hardware (which causes range problems) is entirely correct and in flat contradiction to the spokesman's statement.
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I was making the point that whether the software or hardware is at fault is almost irrelevant. The fact is that Virgin Media supplied the equipment. Regardless of where the fault is, it's their responsibility to fix it. TBH, even the problem is caused by the customer, they should be looking at ways to minimise it.
When I said the spokesman was right, I was referring purely to it being the customer's decision on whether to buy his or her own router.