Thread: General Virgin TV Behind the rest ?
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Old 20-09-2012, 12:16   #37
paultrademark
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Re: Virgin TV Behind the rest ?
That's not what Peter was implying though...

Quote:
as quite often the so called manager who takes over the call is just another agent
So when I've asked to speak to a manager in the past, and actually been told I am speaking to a manager.. then in fact it is an escalations team?

I have spoken to managers at VM who are perfectly well versed in their products and services, and I also understand why call centres sometimes only have 'people' managers.. but surely those managers go through the same company training on products as the agents at very least?
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