Quote:
Originally Posted by paultrademark
Everytime I've spoken to a manager at VM, they know the product and services.. pretty poor if they don't IMO.
|
Most don't and as a manager have no real need to have product knowledge so as above apart from them stating they are a manager how can you be sure they are actually a manager as quite often the so called manager who takes over the call is just another agent who may be more experienced than the original agent nothing more.
Try to remember you are not sitting face to face with that person so you are relying on them being a manager because they told you they are a manager.
If you do not work in this field then you are unaware of this type of thing until you see it first hand.