Quote:
Originally Posted by carlwaring
Again, which facts?
Never mind. I think we're back here again  |
Facts regards speaking to the average manager who usually only manages and has little or no idea about anything else regarding the processes and products involved, how clear do you need that to be.
All companies want complaints resolved at First Point of Contact so as to improve the customer experience, now do you have any idea who the FPOC maybe when you call in, I will give you a clue it is not the manager.
Of course when you have never done the job you get people trying to make a guess and getting it completely wrong, learn from someone who does this kind of thing for a living and up to now with three different companies but the process is little different between the three.