Quote:
Originally Posted by Peter_
He tells people to bypass the agent and insist on speaking to a manager and many agents can deal with the issues people call in with and escalate correctly if required.
Many companies will not talk to you unless you follow their processes such as trying to come to resolution with the First Point of Contact which in most cases improves the customer experience.
Plus even if you get to speak to a "manager" how do you know that is their actual job because in many cases it will just be a more experienced agent, remember you are on the other end of the phone.
You would be surprised how much leeway companies give agents with regards discounts and gestures of goodwill, do not believe the hype from the likes of Martin Lewis.
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Believe it or not, Peter, but like a broken clock I think we might actually have reached the point where I think you're right-there is no need to speak to a manager in the circumstances that this thread is actually about. I was merely pointing out that Martin Lewis' advice isn't about the circumstances that this thread is actually about!
Having now broken a personal rule by posting a reply to one of your posts I'll make this my final word on the subject. I've no doubt that you'll want the actual final word, and I look forward to reading it with the usual incredulity...