Thread: General Virgin TV Behind the rest ?
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Old 19-09-2012, 22:20   #23
carlwaring
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Re: Virgin TV Behind the rest ?
Quote:
Originally Posted by Peter_ View Post
He tells people to bypass the agent and insist on speaking to a manager and many agents can deal with the issues people call in with and escalate correctly if required.
Yes. The Customer Services manager; ie their boss. Not a higher-up Manager who is nothing to do with the customer-facing staff.

(Obviously I don't know which type of manager the OP was referring to in his post but I suspect it's not the right one; hence the issue they were having about them not knowing anything.)
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