Quote:
Originally Posted by carlwaring
Perhaps because they're too busy doing what they're paid for; which does not necessarily include talking to customers. (Hint: That's what 'customer services' are for. It's right there in the name!)
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In most cases the management are there purely to manage and have no idea about the products or services supplied or provided which why you should always speak to the advisor rather than ask to speak to manager.
Martin Lewis always advises to insist on speaking to a manager which shows how out of touch his advice is in reality.