[Dan09]

Hi, I hope that someone here is able to help and point me in the right direction in fixing a fault with my Internet connection.

Its happend a few times since the free upgrade to 100mb and the new superhub was installed, but its happend twice within the last 4 days now, and I hope it doesn't increase in frequency any more.

I'm not sure where the problem is, possibly it's the superhub or maybe a fault on VM's network, but when I lose connection, my modem can not reconnect for another 1-2 hours.

If I log in to the modem, on the network status page it shows no IP address and the DHCP and TFTP flip between in progress and complete, although when complete, it still doesn't connect and get an IP.

I've had this problem on and off for a long time, but it's more regular since the upgrade. In the past I have check the dB levels with help of the sticky post, and they always seem to be within range.

Current levels are, downstream;
Channel ID : 36
Frequency : 402750000hz
Modulation : QAM256
Rx Power : 21.5 dBmV
SNR : 42.5 dB
Pre RS Errors : 76
Post RS Errors : 0

Upstream;
Channel ID : 17
Frequency : 45800000 Hz
Modulation : ATDMA
Tx Power : 45.0 dBmV
Mode : 16QAM
Channel Bandwidth : 6400000
Symbol Rate : 20480 Kbit/s

I would be grateful if anyone has any ideas on resolving this issue, I haven't yet called VM as every time I have done so in the past they have just said to reboot the modem, which doesn't help and I already try before contacting them anyway.

Thanks


Edit: post code is DN33, Grimsby