Thread: VM sold my Broadband to another customer
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Old 17-09-2012, 09:55   #23
carlwaring
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Re: VM sold my Broadband to another customer
Quote:
Originally Posted by Chrysalis View Post
I have seen my VOD service be very problematic, which I think is affected by over-subscription...
I could be wrong but I don't think their OD service touches their consumer broadband network.

I don't know if it is possible for their TV service to be "over-subscribed".

---------- Post added at 09:55 ---------- Previous post was at 09:52 ----------

Quote:
Originally Posted by Chris View Post
You were, more specifically, being a pedant
No, I really wasn't.

Quote:
One of the essential skills of customer care is being able to translate technical issues for non-technical customers. Over-selling the bandwidth, as described in the OP, is not a bad description of over subscription, which as many of us know is a common problem on various parts of VM's network.
A fair point. But stand by my original statement even though I may have been a little over-zealous in making it.
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