Quote:
Originally Posted by carlwaring
I was more specifically referring to the "they sold my bandwidth to other users" hyperbole  |
You were, more specifically, being a pedant. One of the essential skills of customer care is being able to translate technical issues for non-technical customers. Over-selling the bandwidth, as described in the OP, is not a bad description of over subscription, which as many of us know is a common problem on various parts of VM's network. It may not satisfy your craving for precision, but then you were neither the CSR nor the customer in this situation, so that's by the by.