Quote:
Originally Posted by Sephiroth
Money back guarantee: Available to new customers and existing customers taking a new service. Call us within 28 days of activation for a refund of your first month’s rental charges and any installation charge.
That's quoted from the Legal Stuff
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New service does not count as an upgrade, a new service would be taking a phone line, television or broadband service as a new never installed item, grey area but true.