Quote:
Originally Posted by qasdfdsaq
1st line agent doesn't have access to a pile of the actual devices in his van.
When doing support with the choice of actually sitting with my hands on the problem device vs sitting a hundred miles away with some silly remote support buggers I know what I'd choose.
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Most technicians only know how to swap devices as they have no idea how the modem works so just get a new one from the van, is that what you really want or do you want a first time fix, I know which I would prefer.