[judgey]

we have had alot of techs leave this year, well around 8 i think, due to the workload and long hours, i dont know how they expect total customer satisfaction and quality along with quantity. It does start to ruin you family life with the long hours trying to get the jobs done, as thats all they think about, {job completion rate}....
That said we have took on another 12 trainees so the job load shud decrease, altho i would put it done to the time of year.
And now ive been told if the tivo box is not in spec then you will not get paid for that job...